We have a 30-day return policy, meaning you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, contact us at moyo@poleejek.com. Returns must be sent to the following address: Room 506, Block 1,No.225,Guantai Road,Nancheng Street, Nancheng District, Dongguan, Guangdong,China.
If your return is accepted, we’ll send you a return shipping label and instructions on how and where to send your package. Items sent back without prior approval will not be accepted.
For any return-related questions, feel free to contact us at moyo@poleejek.com.
Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item. We will evaluate the issue and resolve it promptly.
Exceptions / Non-returnable Items
Certain items cannot be returned, such as perishable goods (food, flowers, or plants), custom products (special orders or personalized items), and personal care goods (beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Contact us if you have questions or concerns about a specific item.
Sale items and gift cards are non-returnable.
Exchanges
The fastest way to get the item you want is to return the item you have. Once the return is accepted, make a separate purchase for the new item.
European Union 14-Day Cooling Off Period
If the merchandise is being shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason, without justification. As with other returns, the item must be in the same condition as when received: unworn, unused, with tags, and in its original packaging. You’ll need the receipt or proof of purchase.
Refunds
Once we’ve received and inspected your return, we will notify you whether your refund was approved. If approved, the refund will be processed to your original payment method within 10 business days. Please note that it may take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since your return was approved, please contact us at moyo@poleejek.com.
